FAQs
Frequently Asked Questions (FAQs)
1. Delivery Timeframes
We aim to deliver all orders within 3 working days. If your order has not arrived after 10 working days, please contact our customer service team at general-enquiries@spvlights.com.
2. Using Discount Codes
On mobile devices, discount codes can be applied by tapping “View Order Summary | Apply Discount Code” during checkout. Please ensure the code is entered before completing payment.
3. Order & Shipping Confirmations
You will receive an order confirmation email immediately after placing your order, followed by a dispatch confirmation email once your order has shipped.
If you do not receive these emails, please check your spam or junk folder. If they are still missing, contact our customer service team and we can provide confirmation and tracking details via SMS.
4. Solar Charging & Winter Performance
SPV Lights charge using daylight rather than direct sunlight and are guaranteed to work throughout winter. Charging times may be longer during darker months.
5. Using Solar Lights Inside a Shed
Certain models can be used inside a shed when paired with a separate external solar panel. A small gap or hole is required to allow the connecting cable to pass through. This setup is most suitable for our solar security light range.
6. Sticky Pad Reliability
Our sticky pads are designed to securely support solar security lights and provide a strong, stable hold when applied correctly. Accidental damage related to the use of sticky pads is covered under our 2-year warranty.
7. Troubleshooting Solar Lights
If your solar light is not working, allow it to charge for 48 daylight hours (approximately six days) and ensure the power switch is turned on.
If the light still does not work, please visit our returns page to request a pre-paid return label so we can test the item.
8. Returns & Refunds
Returns must be initiated via our returns page. Orders returned within 90 days of delivery are eligible for a full refund.
A pre-paid returns label can be requested and will be emailed within 24 hours, excluding weekends and bank holidays.
9. Extended Returns Window
We offer a 90-day returns window even if there is no fault with the product. Items must be returned within 90 days of receipt and in reasonable condition.
10. Missing Items
If your order is shipped in multiple parcels, a note will be included inside the package. If items are missing and no note is included, please contact our customer service team so we can resolve this promptly.
11. Damaged Orders
If your order arrives damaged, please initiate a return via our returns page. Our team will email you within 24 hours on weekdays with a pre-paid returns label attached.
